Daily full backup (or partial backup) of your website will be taken based on the agreed terms and conditions specified by clients. The partial backup will only backup important files and folders required for data recovery. This mode of backup is customizable and is available upon request.

WordPress core updates, plugins, and themes will be updated on a weekly basis. Critical and important security updates might be performed sooner depending on the severity and importance.

As always, our team will put in the best effort to ensure all updates are checked for compatibility issues prior to rolling out to live platforms.

Security vulnerability scans are scheduled daily. Prompt actions will be taken to rectify any security issues that surfaced during the scan.

Depending on the package paid for, 3 to 20 updates to site infrastructure content (provided by clients) will be performed each week upon request. Urgent infrastructure updates that require immediate actions will be chargeable.

Contact us or check out our FAQ page should you have questions regarding our web maintenance services.

Uptimes of the websites are being monitored 7 by 24. In the event of extensive unplanned downtimes, clients will be notified immediately through their preferred mode of communication.

Clients will be notified immediately in the event of any traffic anomalies.